Maximise revenue from every customer

Helping DTC brands increase revenue and retention through data-driven email and SMS marketing.

 
 

75+

Ecommerce brands served

161%

ROI generated

56

Years of combined experience

The Hard Truth

Most brands place a lot of emphasis on acquiring new customers. But that’s only the first step. Retaining your customers is what unlocks real growth.

Does this sound familiar?

  • You’re suffering with low customer retention rates

  • You have a disjointed CRM strategy that’s not driving reliable revenue

  • You’re relying on guesswork and not fully leveraging your data and analytics

Brands We’ve Partnered With

 Why Choose Us?

EMAIL & SMS EXPERTS:

Email and SMS Experts

The team has over 50 years of CRM experience ready to inject straight into your brand.

Expertise IN WELLNESS + LIFESTYLE:

A Core Focus on DTC

We’ve successfully helped over 75 DTC brands in the space. We know what works.

PROVEN FORMULA FOR SUCCESS:

Proven Success Formula

We’ve developed The Pepped Framework™, our 3 step revenue driving formula.

We Offer ROI Assurance

We offer ROI assurance so we only work with brands that we know are a good fit.

Punchy Portfolio

Core Services

  • Email & SMS marketing strategy

  • Campaign and flow build

  • Copywriting

  • Email template design

  • Segmentation and personalisation

  • Database list growth

  • Analytics and reporting

  • Platform migration

Tales of Success

Wild Nutrition

Our latest case studies and success stories

Eight Sleep

Hims

No Cow

Gruum

Love For Pepped

  • MTHK

    “The Pepped team worked to deliver an email strategy that is on point and on brand – delivering higher open, conversion and sales rates from day one. Highly recommended."”

    Amar Radia | MTHK

  • Daye

    "Pepped dug deep into the data to provide us with an actionable plan to tackle areas of under-performance, giving us helpful industry benchmarks to demonstrate the commercial opportunity available."

    Caroline Copsey | Daye

  • Wednesday's Domaine

    “My experience working with Pepped has been brilliant from start to finish. They listened actively, worked quickly and were happy to help at all times."

    Luke Helmsley | Wednesday’s Domaine

  • Hims

    In the 9 months I have worked with Pepped I have consistently been impressed with both their output and strategic thinking, they have been an extremely important part of Hims success in the UK.

    Henry Allan | Hims

Resources Worth Reading

The latest thought leadership and insights to help you power-up your email and SMS marketing.

The DTC Customer Retention Playbook
The DTC SMS Playbook
The personalisation playbook